1. Service Agreement

These terms of business apply to all IT support services provided by Nerds Online Limited. By engaging our services, you agree to be bound by these terms.

2. Services Provided

We offer a range of IT support services including:

On-site IT support and repairs
Remote technical support
Home and elderly tech assistance
Small business IT support
Wi-Fi and network setup
Smart home and device configuration
Virus removal and security

3. Pricing and Payment

Prices are quoted in GBP and are subject to VAT where applicable
On-site visits include an initial service period as specified in the quote
Additional time is charged at the agreed hourly or half-hourly rate
Payment is due upon completion of service unless otherwise agreed
We accept card payments, bank transfer, and cash

4. Appointments and Cancellations

Appointments are confirmed by phone or email
We aim to provide same-day or next-day service where possible
Please give at least 24 hours' notice for cancellations
Late cancellations or no-shows may incur a call-out fee

5. Customer Responsibilities

You agree to:

Provide accurate information about your IT issues
Ensure safe access to your property for on-site visits
Back up important data before we work on your equipment
Provide any passwords or access credentials needed for the work

6. Data and Confidentiality

We treat all customer data as confidential. We will not access, copy, or share your personal files unless required to complete the requested work. Our staff are trained in data protection and confidentiality.

7. Warranty and Liability

We take reasonable care in performing our services
We cannot guarantee that all issues will be resolved
We are fully insured for public liability
We are not responsible for pre-existing hardware faults or data loss
Our liability is limited to the value of services provided

8. Parts and Equipment

If parts or equipment are required, we will provide a quote before proceeding. Parts are sourced from reputable suppliers and come with manufacturer warranties where applicable.

9. Complaints

If you are not satisfied with our service, please contact us immediately. We take all complaints seriously and aim to resolve issues promptly and fairly.

10. Contact Details

Company: Nerds Online Limited
Phone: 07909 400 200
Email: info@nerdsonline.co.uk
Service Area: London (Hammersmith & Fulham)

Last updated: January 2024

Terms of Business