Privacy Policy
1. Introduction
We take your privacy seriously. This policy explains how Nerds Online Limited ("we", "us", or "our") collects, uses, and protects your personal information when you use our website or services.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and postal address when you contact us or request our services.
- Technical Information: IP address, browser type, device information, and browsing behaviour on our website.
- Service Information: Details about your IT issues, equipment, and any information you provide during our support sessions.
3. How We Use Your Information
We use your information to:
- Provide IT support services you have requested
- Communicate with you about appointments and services
- Send invoices and process payments
- Improve our website and services
- Comply with legal obligations
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data is stored securely and access is limited to authorised personnel only.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Service records are typically retained for 6 years for accounting purposes.
6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (where applicable)
- Object to processing of your information
- Request restriction of processing
- Data portability
7. Cookies
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser. Essential cookies are required for the website to function properly.
8. Third Parties
We do not sell or share your personal information with third parties for marketing purposes. We may share information with trusted service providers who assist us in operating our business (e.g., payment processors), subject to appropriate confidentiality agreements.
9. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
- Email: info@nerdsonline.co.uk
- Phone: 07909 400 200
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: January 2024