Friendly Local IT SupportYou Can Trust
Helping home users, landlords and small businesses across London fix tech problems — fast and without jargon.
Common Problems We Fix
Sound familiar? Don't worry — we've seen it all and we're here to help.
Slow or crashing computer
Running like a snail? We'll speed it up.
Wi-Fi dropping out
Patchy signal driving you mad? We can fix it.
Printer not working
Won't print? We know the tricks.
New laptop setup
Just bought a new laptop? We'll set it up right.
Virus & malware removal
Got a nasty virus? We'll clean it out.
Business email setup & issues
Need help with your company email? We'll get it sorted.
Smart TV & streaming setup
Netflix not working? We'll sort it.
Home office problems
Working from home issues? We understand.
How It Works
Getting tech help shouldn't be complicated. Here's our simple 4-step process.
Get in Touch
Call us or fill out our contact form. No tech jargon needed - just tell us what's wrong.
Quick Assessment
We'll ask a few simple questions to understand the issue and recommend the best solution.
We Fix It
Whether remote or on-site, we get to work straight away. Most issues resolved same-day.
You're Sorted
Problem solved! We explain what we did in plain English and you only pay if we fix it.
Our Services
Clear pricing, no surprises. Pick what you need.
*Parking, congestion charges or travel surcharges may apply. All costs confirmed before booking.
Remote or On-Site? We've Got You Covered
Choose the support option that works best for you. Not sure? We'll help you decide.
Remote Support
Quick fixes without leaving your home. We connect securely to your device and resolve issues in real-time.
- Fastest response time
- No travel time or costs
- Perfect for software issues
- Watch and learn as we fix
Best for: Slow computers, virus removal, software help, email setup
On-Site Support
We come to you. Hands-on support at your home or office for issues that need a personal touch.
- Face-to-face support
- Hardware repairs & setup
- Wi-Fi & network installation
- Training & demonstrations
Best for: New PC setup, Wi-Fi issues, hardware repairs, smart home setup
Not sure which you need? Call us and we'll recommend the best option.
Call 07909 400 200Our Promise to You
We believe in honest, straightforward IT support. Here's what you can always expect from us.
No Fix, No Fee
If we can't solve your problem, you don't pay. Simple as that.
Same-Day Service
Most issues resolved the same day you call us. No long waits.
Transparent Pricing
No hidden fees or surprises. We agree the price before we start.
Friendly Support
Plain English, no jargon. We explain everything so you understand.
Why Nerds Online?
We're not your typical IT company. Here's what makes us different.
Local, independent business
We're your neighbours, not a faceless corporation.
Patient and easy to talk to
We explain things in plain English.
No jargon — ever
Tech speak translated into simple terms.
Transparent pricing
You'll know the cost upfront, no surprises.
Years of real-world experience
We've fixed thousands of tech problems.
Trusted by homes and businesses
Happy customers across London.
Who We Help
We work with all kinds of people — no tech problem is too big or small.
Home Users
Whether it's your laptop, printer, or home Wi-Fi — we'll sort it quickly and explain everything clearly.
Elderly & Non-Technical Users
We're patient, friendly, and never make you feel silly for asking questions. Technology should work for you.
Small Businesses
From email setup to network issues, we keep your business running smoothly without the corporate price tag.
Landlords & Property Managers
Tenant's Wi-Fi down? TV not working? We handle property tech issues so you don't have to.
What Our Customers Say
Real reviews from real customers.
"I recently had issues with my slow laptop constantly crashing and after a bit of research I came across Nerds Online. Nick came to my home and he fixed my laptop; he also carried out a health check and gave advice around security. Nick was very knowledgeable. I am so grateful to him and it has saved me buying a new (expensive) laptop."
Verified Customer
October 2024
"Nerds Online provide a responsive service where straightforward or complex matters are patiently explained so the best solution can be put in place. Very helpful, reliable, fast and efficient."
Verified Customer
July 2024
"I came to a complete halt trying to resolve a Windows computer problem, hours searching the internet for a solution to no avail. Nick from Nerds Online came over and not only did he resolve the problem, everything now working fine, but talked me through what was going wrong and how he went about fixing the system. All good now!"
Verified Customer
May 2024
"Nerds Online have truly been a godsend for me. Managing a small business can be quite an ordeal, especially when grappling with IT issues. Fortunately, Nick has been an absolute lifesaver. Recently, I encountered a troublesome wifi connection glitch, but Nick swiftly resolved it remotely with remarkable efficiency."
Small Business Owner
April 2024
"They are enthusiastic, helpful, not on a hard sell, unflappable and happy to tell us where we are going wrong without judgement!"
Verified Customer
April 2024
"We found Nerds Online to be extremely knowledgeable and supportive for all our tech concerns. Right from the start with set up and installation to wifi concerns and general support. Highly recommended! Thank you!"
Verified Customer
April 2024
"I cannot recommend Nerds Online enough! They helped me not only with my computer issue but also with my state of mind. I had been hacked! The service I received was helpful and amazing. I have full confidence in this company. The staff are polite, professional and competent."
Verified Customer
April 2024
"I asked Nerds Online to help me with printer problems, problems with my various machines talking to each other and speed. They did an excellent job on all fronts. Subsequently I asked on behalf of the housing association to have a much more complicated issue resolved. We were all very impressed with the service and performance."
Housing Association
April 2024
"Reliable and expert IT knowledge. 20+ years experience. Knowledgeable, responsive, trustworthy, explained things well, made sure we were completely set up. Highly recommended."
Verified Customer
April 2024
"Nick is very responsive and his technical knowledge is obviously extensive on both Mac and Microsoft. Nick has provided me with extremely good Mac support for some considerable time. I would recommend him without reserve. I also find his charges reasonable."
Google Reviewer
December 2025
"Brilliant! Easy to work with, clear, flexible, helpful, translates IT stuff into easy to understand English, resolved some longstanding IT headaches! Thank you Nick!"
Google Reviewer
June 2025
Need help with your tech today?
We're just a phone call away. Get friendly, jargon-free support from your local IT experts.